At Livecatalog, our vendors independently determine their policies for cancellations and refunds. As a platform, Livecatalog does not control or decide these policies. Each vendor sets their own terms for whether they offer cancellations, returns, or refunds for their products, and customers are subject to the specific vendor’s policy at the time of purchase.

2. Cancellation Policy

• Cancellations are subject to the individual vendor’s policy.
• To request a cancellation, contact the vendor directly through the Livecatalog platform or the contact details provided in your order confirmation.
• Cancellation eligibility (e.g., time frame, order status) depends entirely on the vendor’s terms. Please review the vendor’s cancellation policy before placing your order.

3. Refund and Return Policy

• Refunds and returns are governed by the vendor’s policy, which may vary. Some vendors may offer full or partial refunds, store credit, or no refunds at all. Others may allow returns only for defective or incorrect items.
• To initiate a return or request a refund:
  • Contact the vendor directly via the Livecatalog platform or the contact information provided with your order.
  • Follow the vendor’s instructions for returning the product (if applicable), including any requirements for packaging, condition, or return shipping.
• Livecatalog does not cover return shipping costs unless explicitly stated by the vendor’s policy or required by law.
• Refunds, if approved by the vendor, will be processed to the original payment method or as otherwise specified by the vendor. Processing times vary based on the vendor’s procedures.

4. Defective or Incorrect Items

• If you receive a defective or incorrect product, contact the vendor directly within the time frame specified in their policy (typically 7-14 days).
• Vendors may offer replacements, repairs, or refunds at their discretion, subject to their terms.

5. How to Check Vendor Policies

• Vendor-specific cancellation and refund policies are available on the product listing page or during the checkout process on the Livecatalog platform.
• We strongly recommend reviewing these policies before completing your purchase to understand your rights and obligations.

6. Livecatalog’s Role

• Livecatalog facilitates communication between customers and vendors but does not enforce or override vendor policies.
• If you encounter issues contacting a vendor or resolving a dispute, please reach out to Livecatalog customer support at [insert contact details] or through our website. We will assist in connecting you with the vendor but cannot guarantee specific outcomes.