1. Overview
Livecatalog connects customers with independent vendors who set their own shipping terms. All shipping is managed through our trusted delivery partner, Delhivery Limited. Livecatalog does not control shipping policies or processes but facilitates communication between customers, vendors, and Delhivery Limited.

2. Shipping Terms

• Vendor-Specific Policies: Vendors determine shipping costs, methods, processing times, and any restrictions (e.g., geographic limitations). These details are displayed on the product listing page or at checkout. Please review the vendor’s shipping policy before placing your order.
• Order Processing: Vendors set their own timelines for preparing orders for shipment. Processing times are typically shown on the product page or in your order confirmation.
• Shipping Costs: Shipping fees are set by the vendor and may vary based on factors like product size, weight, destination, or selected shipping method. Costs are clearly shown during checkout.

3. Delivery

• Delivery by Delhivery Limited: All shipments are handled by Delhivery Limited, our designated delivery partner. Delivery timelines and service quality depend on the vendor’s chosen shipping method and Delhivery’s operations.
• Estimated Delivery Times: Vendors provide estimated delivery dates at checkout or in your order confirmation, based on your location and the selected shipping method. These are estimates and may be affected by factors like weather, holidays, or carrier delays.
• Tracking Information: If tracking is available, Delhivery Limited will provide a tracking number or link, shared by the vendor through the Livecatalog platform or email. Tracking availability depends on the vendor’s shipping method.
• International Shipping: Some vendors may offer international shipping through Delhivery Limited. Customers are responsible for any customs duties, taxes, or import fees, which are not included in product or shipping costs. Check the vendor’s policy for details.

4. Shipping Issues

• Lost or Delayed Shipments: If your order is delayed or lost, contact the vendor directly via the Livecatalog platform or the contact details in your order confirmation. The vendor will coordinate with Delhivery Limited to resolve the issue per their policy.
• Damaged or Incorrect Items: For damaged or incorrect items, contact the vendor within their specified time frame (typically 7-14 days). Vendors will work with Delhivery Limited to provide replacements, refunds, or other resolutions based on their terms.
• Undeliverable Orders: If a package is returned to the vendor due to an incorrect address or failure to claim it, the vendor’s policy will govern reshipping or refund options. Additional shipping fees may apply.

5. Livecatalog’s Role

• Livecatalog facilitates communication between customers, vendors, and Delhivery Limited but does not manage shipping processes or policies.
• If you have trouble contacting a vendor or resolving a shipping issue, contact Livecatalog customer support at [insert contact details] or through our website. We will assist in connecting you with the vendor or Delhivery Limited but cannot guarantee specific outcomes.